BEHAVIOURS
The behaviours that we value are:
- Caring for each other and always making safety our highest priority
- Working together - one community, one project, one team, one success
- Having pride in our product and service and celebrate our achievements
- Displaying boldness, energy and passion in all that we do
- Earning and delivering trust and respect through integrity, delivery, empathy and openness
- Visible and active leadership at every level
- Reliability - delivering on our commitments
- Value the truth - challenge assumptions
|
OBJECTIVES
Our objectives are to:
- Sustain a zero harm environment for our people, public, passengers and local communities
- Be on time and reliable in design, construction and operation
- Deliver a quality world-class product, services and image
- Provide economic and social benefits for our passengers, our community, businesses and project partners
- Demonstrate value for money for the State and community
- Achieve maximum potential of the system by encouraging people out of cars, into the light rail and promoting future connections to Helensvale and the Gold Coast airport
- Minimise environmental impacts and promote sustainable outcomes
|
STRATEGIES
To succeed we:
- Think like a passenger: empower our people to improve passenger journeys, comfort and understanding and to promote public transport
- Are led by the end result - operator led
- Engage and communicate to achieve community ownership of the light rail system
- Utilise world class expertise and best practice in leadership, management, technology and operations
- Attract and retain quality people
- Focus on the long term view
- Achieve full integration - community, station destinations, transport providers and project partners
- Achieve the right balance in the hard decisions
|
